Last updated: October 2026
This privacy policy explains how Openmoov Ltd and The Good Pack Ltd ("we", "us", or "our") collect, use, and protect your personal information when you use the Openmoov platform.
Openmoov is a technology platform that connects estate agents, letting agents, suppliers, and property professionals. We are not an estate agent ourselves, but provide tools and services to facilitate property transactions and management.
Important: Openmoov operates as a platform connecting agents, suppliers, and property professionals. Regulated activities conducted on this platform (such as property sales, lettings, and tenancy management) are performed by the individual agents or suppliers using our platform, not by Openmoov.
Each agent or supplier operating on our platform is responsible for their own regulatory compliance, including but not limited to:
We are not responsible for the actions of third-party agents, suppliers, or service providers who use our platform. Any disputes regarding property transactions should be directed to the relevant agent or supplier.
Personal data collected through this platform may be held and processed by:
Platform operator and technology provider
Associated services and operations
Additionally, estate agents, letting agents, and suppliers using our platform act as independent data controllers for the personal data they collect and process through their use of our services.
We may collect the following types of personal information:
Name, email address, phone number, business details
For AML compliance where applicable - ID documents, proof of address
Property details, addresses, valuations, photographs
Records of property viewings, offers, tenancy agreements
IP address, browser type, device information, usage statistics
Messages, notes, and correspondence through the platform
Trade and business contacts: We keep business contact details that tradespeople and firms publish themselves (for example on their own website) so that we can offer them specific jobs requested by our customers. Each offer includes a one-click opt-out; if a business opts out, we don't contact it again. We don't use these details for unrelated marketing, and a business can ask us to remove its details at any time by emailing hello@openmoov.co.uk.
We use your personal information to:
We may share your personal information with:
When you engage with their services through our platform
Third-party services that help us operate our platform (hosting, analytics, payment processing)
When required by law or to protect our legal rights
With your consent for relevant property services
We retain personal data for as long as necessary to provide our services and comply with legal obligations. For property transactions, we may be required to retain records for up to 6 years for anti-money laundering compliance purposes.
Under UK GDPR, you have the right to:
To exercise these rights, please contact us using the details below.
We use cookies and similar technologies (such as pixels and local storage) on our platform. When you first visit, we ask which kinds you are happy for us to use. There are three kinds:
Needed for the platform to work: signing in, keeping your session secure, and remembering your cookie choice. These cannot be switched off.
Google Analytics tells us which pages and properties are viewed and how the site is used, so we can improve it. Until you agree, Google Analytics receives only cookieless, aggregate signals that do not identify your browser.
The Meta Pixel (Meta Platforms Ireland Ltd, for Facebook and Instagram) and Google Ads tags (Google Ireland Ltd) record which property pages you view and actions you take on our site, such as requesting a valuation, registering for alerts or booking a viewing. We use this to measure our adverts, to show you relevant property adverts on those platforms, and to avoid repeating adverts you have already seen. Meta and Google receive this information together with identifiers stored in your browser and use it under their own privacy policies. None of these advertising tags load until you agree, and they never run in signed-in account areas.
Our legal basis for measurement and advertising cookies is your consent. Declining them does not change how the platform works for you. You can change or withdraw your choice at any time using the "Cookie settings" link at the bottom of every page; withdrawing stops these tags from running from that point on. You can also delete cookies through your browser settings.
Cookies set by Meta and Google last for up to two years unless you delete them or withdraw your consent. To learn how Meta and Google use information, see their own privacy policies at facebook.com/privacy/policy and policies.google.com/privacy.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, and access controls.
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
If you have any questions about this privacy policy or our data practices, please contact us:
Openmoov Ltd
Email: privacy@openmoov.co.uk
The Good Pack Ltd
Email: privacy@thegoodpack.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.